Cancellation and Refund Policy

Introduction:
Our Cancellation and Refund Policy ensures fair treatment and clarity for all transactions.

Cancellation Terms:

• • Advance Notice: Cancellations must be made at least 24 hours before the scheduled service.
  • Late Cancellations: Requests made within 24 hours of the service may incur a cancellation fee of up to 50% of the service cost.
  • No-shows: If the service provider arrives and the customer is unavailable, no refunds will be issued.

Refund Terms:

• • Valid Requests: Refunds are granted for cancellations made within the allowed time.
  • Service Quality Issues: If a service is unsatisfactory, users can raise a complaint for review.
  • Processing Time: Refunds are processed within 7-10 business days to the original payment method.

How to Request a Refund:
Contact our support team with your booking details, reason for cancellation/refund, and any supporting evidence.