Shipping and Delivery Policy for Home Services

Introduction:
At Goeasy Services, we prioritize timely and reliable delivery of home service solutions. This policy explains how we manage the scheduling, confirmation, and delivery of services to your home.

1. Service Scheduling and Confirmation:

  • Booking Confirmation: Once you book a service, you will receive a confirmation via email or SMS with the service details, date, and time.
  • Rescheduling Requests: Customers can request to reschedule services up to 24 hours in advance without additional charges. Rescheduling within 24 hours may incur a fee.

2. Service Delivery Process:

  • Timely Arrival: Our service providers aim to arrive at the scheduled time. In case of delays, you will be notified promptly.
  • Customer Availability: It is the customer’s responsibility to ensure someone is present at the service location during the scheduled time.
  • Preparation: Customers should prepare the service area and ensure access to necessary utilities (e.g., water, electricity).

3. Service Area Coverage:

  • We currently offer home services in specific locations. Check our website or contact our support team to confirm if your area is covered.
  • Additional charges may apply for remote or out-of-coverage areas.

4. Issues with Service Delivery:

  • No-shows: If the service provider is unable to reach your location due to incorrect address details or customer unavailability, a re-scheduling fee may apply.
  • Incomplete Service: If a service cannot be completed due to unforeseen circumstances, our team will reschedule at no additional cost.
  • Customer Complaints: For any issues with service quality, contact us within 48 hours of service completion for resolution.

5. Cancellations and Refunds:
Refer to our Cancellation and Refund Policy for details regarding cancellations or refunds related to booked services.

6. Safety and Compliance:

  • All service providers are trained professionals who adhere to safety and hygiene protocols.
  • Customers are requested to maintain a safe environment for our service providers.

7. Contact Us:
If you experience any issues or need assistance with your service delivery, our support team is available to help. Reach out via email or call our helpline.